Step 5: Apply for a live merchant account
Now that you're ready to accept payments, the final step is to access a full gateway and Go Live.
Boarding
After you've signed up for a Merchant Account, we require a few pieces of information before your account is able to process payments.
If you haven't signed up yet, email our Sales Team at sales.na@worldline.com .
Our Onboarding Team will guide you through each important step. If you have any questions, feel free to email them at applications.na@worldline.com .
Approving applications
After we receive your application, our Onboarding Team will review it and the accompanying paperwork. If we reach out to you because something is incomplete or missing, you should follow up as quickly as possible to avoid delays.
If you're exclusively using a website for payments, we will also review the website during the approval process to ensure you meet website requirements.
Website requirements
If you're selling online, your goods or services require a clear description, along with information about their price. If your customer clearly understands what they're purchasing, there's less chance for a customer dispute or chargeback.
Because of requirements from Worldline and our banking partners, you're required to clearly display the following pieces of information on your site:
Legal business name or Doing Business As name (DBA) clearly and frequently.
Contact information for customer service, including business address and/or mailing address, telephone number, and email address.
An accurate and complete description of services or goods, including technical and system specifications, or individual cost.
A clear outline of your delivery policy, including method and delivery date for goods or services. This also includes costs, fees, and taxes related to shipping, delivering, handling, customs, duties, brokerage, and insurance. It's a good idea to also include any export restrictions that may apply.
Your full return, exchange, and refund policies.
Transaction currency for all purchases, in either Canadian or American prices.
The terms and conditions of the use of your website.
The Card Brand Mark in full colour, informing the customer of card acceptance including terms and conditions, as well as the method of payment.
Card Brand Supplies:
After we've confirmed this information is readily available on your website, we can start issuing your Merchant Account. If you have questions about any of these requirements, or need more details on making them available, contact our
Customer Care team
.
Terminal accounts
If you already have a Merchant Account through a bank or credit union, you'll be able to connect your previous account as a Terminal Account. We'll need a few specific details about those accounts so we can connect you to the Worldline gateway, this list of account providers below outlines the necessary details.
If you're using Chase Paymentech, ensure that your accounts are set up on the NetConnect platform. If you don't already have one, request a VARS setup sheet from your Chase account representative with:
4-digit client number.
12-digit PNS merchant number.
3-digit terminal number.
NetConnect user ID.
NetConnect password.
Merchant numbers for each accepted card type.
To use your Canadian Fiserv accounts, they'll need to be located on the Nashville South platform. American accounts need to be on Nashville North . If you don't already have one, request a setup sheet with:
6 to 8-digit terminal number.
7-digit Merchant ID.
Merchant Category Code (MCC).
Merchant ZIP or postal code.
Dedicated customer service phone number.
Website URL.
Merchant numbers for each accepted card type.
If you're using Global Payments, ensure that your accounts are set up on the Global: Atlanta East platform. You'll also need to make sure that Worldline is the software provider for your account. If you don't already have one, request a terminal setup sheet with:
11-digit terminal ID.
6-digit BIN number.
Software provider is set to Worldline.
Merchant numbers for each accepted card type.
If you're currently using any of these banks or credit unions, you need to provide your 5 to 12-digit Merchant ID, and confirm with your bank or union that these ID's are set up for use through a third-party provider.
If you don't already have one, request a terminal setup sheet from your TSYS account representative with your:
12-digit merchant number.
6-digit BIN number.
6-digit agent bank number.
6-digit agent chain number.
4-digit store number.
4-digit terminal number.
Merchant Category Code (MCC).
Terminal ID.
Registered country.
Merchant name.
Province or State.
ZIP or postal code.
Customer service phone number.
Time zone.
Merchant numbers for each accepted card type.
You need to ensure that your TD merchant accounts are tied to a Worldline terminal. You'll also need a terminal setup sheet from your account representative if you don't already have one with:
Merchant numbers for each accepted card type.
After integration tests are complete and your terminal and merchant accounts are confirmed, we'll send you an email to the address you provided, authorizing you to go live.
We recommend that you review our Fraud and Risk help documentation for enhanced security features and best practices.