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Overview

This document lists the response codes returned from the Payment Profile API. The "Code" and "Description" columns correspond to the response.code and response.message properties returned by the API response object.

You should only map your responses handlers against message IDs as message strings are not guaranteed to be consistent over time.

Code

Description

1

Operation successful

2

Failed card verification

3

Secure connection required

4

Invalid service version

5

Invalid merchant id

6

Invalid operation type

7

Incorrect passcode

8

Invalid customer code

9

Session Timeout

10

Unexpected error – Contact support

11

Invalid XML message

12

Passcode authentication access lockout

13

Passcode authentication failure

14

Merchant account closed or disabled

15

Customer code to modify does not exist

16

Customer code already exists

17

Duplicate match on payment information

18

No fields to update in modification request

19

Customer address/payment information failed data validation

20

Invalid payment profile account status

21

User Cancelled

22

Order number already completed

23

No match found on Status Response lookup

24

Duplicate match on billing information

25

Velocity identifier not assigned to customer code

26

Fail send email message

27

Operation not enabled

28

Invalid profile group

29

Invalid transaction id

30

No payment information available

31

No access to EFT

32

An answer was provided without a question

33

No answer was provided

34

Configuration settings are incomplete

35

Maximum number of credit cards is reached

36

No credit card found for customer code and card id

37

Credit card new information has no changes

38

Date input format must be YYYYMMDDHHMM

39

AccountRef parameter must be numeric (18,0)

40

Payment profile only card cannot be set to non-default

41

Reporting services error

42

accountRef value is already assigned to another customer of this merchant

43

Operation failed, this card has already been added to the profile

44

Operation failed, no matching card id

45

Parameters received outside of hash validation. Partial hash must be enabled